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I.T Support SLA

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I.T Support - Maintenance Contract (2 Hours per month)


  • Charges for Callouts or Walk-In Support are calculated hourly or part thereof

  • Charges for Remote Support are calculated per 30 minutes or part thereof

  • Hours do not roll over to the next month


I.T Support - Maintenance Contract (3 Callouts per Month)


  • Charges for Callouts or Walk-In Support are calculated hourly or part thereof

  • Charges for Remote Support are calculated per 30 minutes or part thereof

  • Hours do not roll over to the next month


I.T Support - Server Maintenance - 3 Hours per month
I.T Support - Maintenance Contract (5 Hours per month)


  • Charges for Callouts or Walk-In Support are calculated hourly or part thereof

  • Charges for Remote Support are calculated per 30 minutes or part thereof

  • Hours do not roll over to the next month